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24 min read

Why Does My Disposable Vape Taste Burnt? A Troubleshooting Guide

By Ghost Pro UAE Team· Published 6 Aug 2026

A burnt hit from a disposable vape usually isn't a broken device — it's chain vaping, a coil running low, or a hard draw outpacing the wick. Here's how to diagnose the real cause and know when it's time to message us instead.

Nothing kills a good vape session faster than that acrid, scorched-toast hit where a smooth fruit or menthol flavour should be. If you've ever pulled on a disposable and gotten a mouthful of what tastes like burnt popcorn instead of Watermelon Freeze or Peach Mango, you're not imagining it, and you're not alone. It's one of the most common complaints across every disposable vape brand on the market, not just Ghost Pro 3500 Puffs — and in the vast majority of cases, it has nothing to do with a broken device and everything to do with how the device is being used.

This guide walks through exactly why disposable vapes produce that burnt taste, section by section, cause by cause, so you can diagnose your own device instead of guessing. We'll cover the mechanical reasons a coil scorches, the usage habits that trigger it, how to tell normal end-of-life behaviour from an actual manufacturing fault, and — because we sell these devices across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain — exactly what to do and who to message if your Ghost Pro device genuinely isn't performing as it should.

That First Burnt Hit: Why It Happens More Than You'd Think

A burnt taste from a disposable vape is almost always a symptom of dry wicking — the coil heating up faster than the surrounding cotton or wicking material can deliver fresh e-liquid to it. When there's enough liquid saturating the wick, the coil vaporises it cleanly and you get the flavour the device was designed to produce. When the wick runs dry for even a fraction of a second, the coil starts heating its own cotton fibres directly, and burnt cotton tastes exactly like you'd expect: bitter, sharp, and completely unlike whatever flavour you were vaping.

This is a universal mechanism, not a Ghost Pro-specific issue. Every mesh-coil disposable on the market — regardless of brand, price point, or puff rating — is vulnerable to it, because it's baked into how atomisation works. A 1500mAh battery driving a 1.2 ohm mesh coil, which is the setup inside every Ghost Pro 3500 Puffs device, produces heat quickly and efficiently. That's exactly why the coil can vaporise 10ml of nicotine e-liquid across roughly 3500 puffs without needing a refill or a recharge. But that same efficiency means if the wicking process falls even briefly behind the heating process, you'll taste it immediately.

The good news is that because the cause is mechanical and predictable, the fix is usually just as predictable. Most burnt-taste complaints resolve with a change in vaping habits, not a replacement device. But a smaller number of cases genuinely do trace back to a manufacturing defect — a coil that was under-saturated from the factory, a wick that wasn't seated properly, or a leak that starved one section of the coil while flooding another. Knowing which category you're in saves you time, and it's what the rest of this guide is built around.

How a Disposable Vape Actually Produces Vapour

To troubleshoot a burnt taste properly, it helps to understand what's physically happening inside the device every time you inhale. A Ghost Pro 3500 Puffs disposable is draw-activated — there's no button to press, no priming sequence, no settings to adjust. The moment you pull air through the mouthpiece, an internal airflow sensor detects the pressure change and switches on the 1500mAh battery, which sends current through the mesh coil.

Mesh coils differ from the older single-wire coils found in early e-cigarettes. Instead of a coiled wire wrapped around a wick, a mesh coil is a flat, perforated sheet of resistance wire that sits directly against the cotton wicking material. This design heats more evenly across a larger surface area, which is part of why mesh-coil devices like this one produce fuller, more consistent flavour than older coil designs — but it also means the coil has a larger surface area to keep saturated. If the wick can't keep every part of that mesh wet, the dry sections start to scorch while the wet sections are still vaporising normally, which is why a partially burnt hit can taste "half right, half wrong" rather than uniformly bad.

The e-liquid itself — 10ml per device at 20mg nicotine strength — sits in a reservoir around the coil and wicking chamber, feeding into the cotton by capillary action, the same physical process that lets a paper towel soak up a spill. Capillary action is not instant. It takes a small amount of time for liquid to travel through saturated cotton and reach the exact point where the coil is firing. Every cause of burnt taste discussed in this guide comes back to disrupting that timing in one way or another — either you're firing the coil faster than capillary action can keep up (chain vaping), there's less liquid left to wick from (nearing end of life), the cotton itself has degraded (coil wear), or airflow and heat are behaving unusually because of storage conditions or a manufacturing inconsistency.

Cause One: Chain Vaping and Coil Rest Time

This is, by a wide margin, the single most common reason people report a burnt taste, and it's also the easiest to fix because it costs nothing and requires no troubleshooting beyond a change in habit.

Chain vaping means taking pull after pull with little or no gap between them — the way you might chain-smoke a cigarette down in one sitting, or the way people often vape heavily during a stressful call or a long drive. Every time you draw on the device, the coil heats up and vaporises the liquid immediately available in the wick. Between draws, capillary action needs a short window to pull fresh liquid back into the saturated zone around the coil. If you fire the coil again before that window closes, you're heating a wick that hasn't fully replenished, and the dry patches scorch.

The fix is simply spacing out your draws. There's no need for a long break — even three to five seconds between pulls is usually enough for the wick to re-saturate on a well-functioning mesh coil. If you notice the burnt taste creeping in specifically during rapid, back-to-back puffing sessions and then disappearing once you slow down, chain vaping is almost certainly your answer, and the device itself is working exactly as designed. This is also the reason a device that tastes perfect all day can suddenly taste scorched during one specific session — it's not the device changing, it's the usage pattern changing.

It's worth noting that chain vaping also shortens the effective life of your 3500 puffs, since a burnt coil rarely recovers to taste as clean as it did before, even after you slow down. Pacing your draws isn't just about avoiding a bad taste in the moment — it protects the flavour quality of the whole device across its lifespan.

Cause Two: Running Low on E-Liquid (Dry Hits Near End of Life)

The second most common cause is simply running the device toward the bottom of its 10ml e-liquid capacity. Every Ghost Pro 3500 Puffs disposable is rated for up to 3500 puffs precisely because that's the realistic yield from 10ml of e-liquid vaporised through a 1.2 ohm mesh coil under typical draw patterns. As you approach that number, the amount of liquid left in the reservoir shrinks, and with less liquid available, the wick has less reserve to draw from between puffs.

This produces a very specific pattern that's worth learning to recognise: flavour that was rich and full early in the device's life gradually becomes thinner, then slightly harsh, then intermittently burnt-tasting on some puffs but fine on others, and finally consistently burnt as the last of the liquid is used up. This is completely normal end-of-life behaviour, not a fault. Every disposable vape, from every brand, tastes worse in its final stretch of puffs than it did on day one, because there's simply less liquid cushioning the wicking process.

If you've been tracking roughly how long you've had the device and roughly how much you vape in a typical day, this is usually easy to confirm. A moderate user — someone taking perhaps 150 to 200 puffs a day — should expect a device to last somewhere in the range of 18 to 23 days before reaching the 3500-puff mark, though this varies a lot with draw length and frequency. If your burnt-tasting device is also your oldest one, or the one you've used most heavily, end-of-life dryness is the most likely explanation rather than a defect. We'll cover the puff-count math in more detail further down, because it's genuinely useful for figuring out where you stand.

Cause Three: Coil Saturation Limits and Natural Wear

Separate from simply running low on liquid, mesh coils also have a physical wear curve. The cotton wicking material inside any vape, disposable or refillable, degrades slightly with every heating cycle. Repeated heating causes minor caramelisation and residue buildup on the cotton fibres and on the mesh itself, particularly with sweeter flavour profiles. Over thousands of puffs, this buildup can reduce how efficiently the wick draws liquid, even when there's still e-liquid available in the reservoir.

This is different from the end-of-life dryness described above because it can happen even in a device that isn't yet close to its full 3500-puff rating, especially if it's been used heavily and consistently. A coil that has fired several hundred times in quick daily succession accumulates more residue than one used more moderately, and that residue itself insulates parts of the mesh, creating uneven heating and localised scorching even with liquid technically present nearby.

There isn't a way to "clean" or reset a coil inside a sealed disposable device — unlike a refillable pod system where you might swap a coil head, the coil in a Ghost Pro 3500 Puffs unit is fixed for the life of the device. What you can do is manage the factors that accelerate this wear: avoiding chain vaping (which compounds coil wear on top of causing its own dryness issues), taking slightly shorter draws rather than long, hard pulls, and not exceeding the device's realistic daily capacity by trying to push far more than 3500 total puffs out of it over its lifetime through excessively long or hard inhales that draw disproportionately more liquid per puff than the rating assumes.

Cause Four: Draw Technique — Pulling Too Hard or Too Long

How you actually inhale changes the physics of what's happening inside the coil in ways a lot of vapers don't think about. A long, hard, lung-style pull — the kind that draws air for two or three full seconds — pulls vapour off the coil for far longer than a shorter, mouth-to-lung style draw. The longer the coil fires continuously, the more liquid it needs delivered to it in that single draw, and the more likely it is to outpace what capillary action can supply, especially partway through a session.

This is a completely different failure mode from chain vaping (multiple short draws without pauses) — here the issue is a single draw that's too long or too forceful. Pulling harder doesn't get you more flavour or more vapour in a linear way; past a certain point it just increases the odds of a dry hit on that particular draw, because you're demanding more liquid delivery than the wick geometry is built for.

If you notice that short, gentle draws taste clean but any longer or harder pull tastes scorched, this is very likely your cause, and the fix is entirely in your control: aim for a steady, moderate draw of around one to one and a half seconds rather than a deep, prolonged pull. This tends to produce more consistent flavour across an entire device's lifespan, not just avoid the occasional burnt hit, because it puts less cumulative strain on the coil and wick over thousands of puffs.

Cause Five: Flavour Chemistry — Sugar, Sweeteners and Burnt Taste

Not every flavour in a range behaves identically when a coil runs dry, and this is worth knowing because it can make burnt-taste issues seem inconsistent across your own collection of devices even when the underlying cause is the same. Sweeter, dessert-style e-liquids generally contain more sweetening compounds, and these compounds caramelise at high heat far more readily than the flavourings used in cleaner, icy, or citrus-forward profiles.

Practically, this means something like Candy Floss or Gummies from our Candy & Dessert range is more likely to show a noticeable burnt or caramel-scorched edge as soon as the wick runs even slightly dry, compared to something like Glacier Mint or Cherry Cola Ice from the Ice & Menthol range, where the cooling and menthol notes can mask a mild dry hit for longer before it becomes obviously unpleasant. This doesn't mean dessert flavours are lower quality or more fault-prone — it means the same underlying wicking issue becomes audible, so to speak, sooner in a sweet flavour than in a menthol one.

Tart, sour profiles behave a little differently again. A flavour like Sour Apple or Blue Sour Razz from the Berry Mix range has a sharp, tangy top note that can sometimes be mistaken for the early edge of a burnt taste, particularly if you're used to smoother, rounder fruit blends like Peach Mango or Strawberry Melon Chew from the Tropical & Fruit lineup. If you're ever unsure whether what you're tasting is genuinely scorched cotton or just an intensely tart flavour note, a useful gut check is to try a different device or a different flavour you know well side by side — if the harsh note disappears entirely on a fresh device with plenty of liquid left, you were tasting normal flavour character, not a burnt hit. If it persists across devices at similar stages of use, you're dealing with an actual wicking issue.

Cause Six: Storage and Temperature Issues

Heat and, to a lesser extent, cold can both affect how e-liquid behaves inside a sealed disposable, and the UAE's climate makes this more relevant here than it would be in a cooler market. E-liquid viscosity — how thick or thin it flows — changes with temperature. In extreme heat, particularly if a device has been left in direct sunlight, in a car dashboard, or near a window for an extended period, the liquid can thin out and shift within the sealed chamber in ways that leave certain areas of the wick under-saturated even though the overall liquid volume hasn't changed.

Conversely, in air-conditioned environments that swing significantly cooler than outdoor temperatures — which describes most indoor spaces across Dubai, Abu Dhabi, Sharjah and the rest of the Emirates for much of the year — e-liquid can thicken slightly, making it flow into the wick more slowly than usual. This is generally a much smaller effect than heat exposure, but combined with chain vaping or hard draws, it can be enough to tip a borderline situation into a noticeably burnt hit.

The practical guidance here is straightforward: store your devices at normal room temperature, out of direct sunlight, and avoid leaving them in a hot car for extended periods, which in UAE summer conditions can reach temperatures well beyond what any e-liquid or battery is designed to tolerate. This isn't just about taste — a 1500mAh lithium battery also performs and ages better when it isn't repeatedly exposed to extreme heat. If you've had a device sitting in a hot car and it tastes off afterward, let it return to room temperature before assuming it's faulty; in many cases, the flavour normalises once the liquid and coil are back to a stable temperature.

The Puff-Count Math: Working Out Where You Are in a 3500-Puff Device

Since so much of burnt-taste troubleshooting comes down to figuring out whether a device is nearing the end of its realistic lifespan, it's worth actually doing the maths rather than guessing. Every Ghost Pro 3500 Puffs device holds 10ml of 20mg e-liquid and is rated for up to 3500 puffs from a 1500mAh battery and 1.2 ohm mesh coil. That works out to roughly 350 puffs per millilitre of e-liquid under typical draw conditions — though this is an average, and your actual yield will shift somewhat depending on draw length, since longer draws pull more liquid per puff and shorten the total number of puffs you'll get, while shorter draws stretch it further.

To estimate where you stand, think about your daily habits honestly. A light user taking perhaps 50 to 80 puffs a day is looking at roughly six to ten weeks of use from a single device. A moderate user around 150 to 200 puffs a day is more likely in the two-and-a-half to three-week range. A heavy user well above 250 to 300 puffs a day could realistically reach the 3500-puff ceiling in under two weeks. None of these are exact — draw length, chain vaping habits, and ambient temperature all shift the real-world number — but they give you a reasonable benchmark.

If your burnt-tasting device falls near or past your own estimated puff ceiling based on how long you've owned it and how much you typically vape, the burnt taste is very likely just the natural tail end of the device's life, not a fault. This is also a good moment to mention that buying by the box makes it much easier to simply rotate in a fresh device once one starts tasting thin or scorched near the end of its life, rather than trying to push a dying device further than it wants to go. At 350 AED for a box of 10 — working out to about 35 AED per device versus 40 AED for a single unit — keeping a spare on hand from a box you've already ordered is often the simplest fix of all once you recognise the pattern.

Faulty Device or Normal Wear? How to Tell the Difference

This is the section that actually answers the question most people want answered: is something wrong with my device, or is this just how vaping works? Here's how to tell the two apart with reasonable confidence.

Signs pointing to normal wear or usage-related causes rather than a fault: the burnt taste appears gradually rather than suddenly, getting slightly worse over hours or days rather than being there from the very first puff. It correlates with a specific usage pattern — you notice it specifically during chain-vaping sessions, or specifically on longer/harder draws, or specifically once you've had the device for a couple of weeks. It's inconsistent puff-to-puff, with some draws tasting fine and others tasting scorched, rather than every single puff being uniformly bad. And it responds to changing your behaviour — slowing down, taking shorter draws, letting the device rest — even partially.

Signs pointing to a genuine device fault: the burnt or off taste is present from the very first few puffs, straight out of the box, before you've had any chance to chain vape or run the liquid low. There's visible e-liquid leaking from the mouthpiece, the airflow intake, or around the seams of the device — leaking is a strong indicator of a wicking or seal problem, not a usage issue. The device produces little to no vapour at all despite drawing normally, suggesting the coil or battery connection isn't firing correctly rather than firing and burning. There's an unusual smell distinct from a "burnt cotton" smell — anything acrid, plasticky, or chemical rather than a straightforward scorched taste. Or the device shows physical damage, such as a cracked shell or a battery that feels unusually warm to the touch even during light, spaced-out use.

The single most useful diagnostic question is timing: did this happen from the first puff, or did it develop after a period of use? A burnt taste that was there immediately, before you'd done anything unusual with the device, points toward a manufacturing issue with the coil or wick saturation from the factory. A burnt taste that developed over time and correlates with how you were using it points toward one of the usage-related causes covered above.

Step-by-Step Fix-It Checklist Before You Contact Us

Before assuming a device is faulty, it's worth working through this sequence, because it resolves the overwhelming majority of burnt-taste reports without needing a replacement.

First, stop and let the device rest. If you've been chain vaping, put it down for two to three minutes and let capillary action fully re-saturate the wick before trying again. This alone resolves chain-vaping-related burnt hits almost every time.

Second, take a single, gentle, moderate-length draw — roughly one second — rather than a long hard pull, and see whether the flavour comes back clean. If it does, your draw technique was very likely the issue, and adjusting to shorter, gentler pulls going forward should keep the flavour consistent for the rest of the device's life.

Third, consider how long you've had the device and roughly how much you've used it, using the puff-count estimates above. If you're near or past your estimated ceiling, the burnt taste is probably natural end-of-life dryness, and the honest fix is simply that the device has done its job and it's time to move to a fresh one.

Fourth, check the device physically for leaking, cracks, or unusual warmth. Run your finger lightly around the mouthpiece and the base — any dampness suggests a seal or wicking problem worth flagging to us rather than continuing to trace back to usage habits.

Fifth, if you have another device from the same order or the same flavour on hand, try it side by side. If the second device tastes clean under the same conditions and draw style, that's strong evidence the first device — not the flavour, not your technique — is the specific problem.

If you've worked through all five steps and you're still getting a consistently burnt, harsh, or otherwise wrong taste on a device that's new or lightly used, with no leaking or damage explaining it through the checks above, that's the point where it's worth reaching out rather than continuing to troubleshoot on your own.

When to Contact Ghost Pro on WhatsApp About a Genuinely Faulty Device

We stand behind the 9.9/10 rating we've built from 383 verified customer reviews across the UAE, and that rating depends on us actually looking after the small number of cases where a device isn't performing the way it should. If you've been through the troubleshooting checklist above and you're confident you're dealing with a genuine fault rather than a usage pattern — a burnt taste from the very first puffs, visible leaking, no vapour production, or physical damage — message us on WhatsApp at +971 56 165 2004 and describe what you're experiencing.

When you message us, it helps to have a few details ready: which flavour the device is, roughly how many puffs or how many days of use it had before the issue appeared, and whether the taste was there immediately or developed over time. If you're able to note whether there's any visible leaking or unusual warmth, that speeds up the conversation too. We handle all order enquiries, stock checks, and delivery coordination through this same WhatsApp line, so it's also the right place to reach us if you want to confirm flavour availability before ordering a replacement or restocking your usual box of 10.

Because payment across the UAE is cash on delivery in AED only, with no card or online payment involved, any resolution we work out with you happens directly through that WhatsApp conversation rather than through a separate returns portal or online form. Delivery timing on any replacement follows our standard windows: roughly two hours in Dubai, four to six hours in Sharjah and Ajman, around six hours in Abu Dhabi and Al Ain, and six to twelve hours in Ras Al Khaimah, Fujairah and Umm Al Quwain. Standard delivery is 30 AED, waived automatically on orders of an order of 350 AED or more.

One honest note: because a disposable vape is a sealed, single-use device by design, the most efficient path for a genuinely faulty unit is usually a straightforward conversation on WhatsApp rather than an extended back-and-forth, so don't hesitate to reach out early if something feels wrong rather than persisting with a device that isn't giving you the experience it should.

Buying and Storage Habits That Prevent Burnt Hits From Day One

A few habits, formed before you even open a new device, meaningfully reduce how often you'll run into burnt-taste issues at all. Store unopened devices somewhere at stable room temperature, away from direct sunlight and away from sources of heat like stovetops, heaters, or car interiors — this protects both the e-liquid consistency and the 1500mAh battery inside. If you've ordered a box of 10, there's no need to open every device at once; keeping the rest sealed until you're ready to use them keeps the liquid in its intended state for longer.

When you do start a new device, ease into it rather than chain vaping immediately out of curiosity about a new flavour — whether that's something familiar like Blue Razz Lemon or Strawberry Grape from the Berry Mix range, or something you're trying for the first time like Passion Kiwi Guava or Caribbean Crush from the Tropical & Fruit range. The first several draws on any fresh mesh coil are when the wick is settling into full saturation, and spacing those early puffs out gives the cotton the best possible start.

If you know your own habits run toward heavier, more frequent vaping — long draws, back-to-back sessions, or vaping through most of the day — ordering by the box rather than as single devices makes practical sense beyond the price advantage (350 AED per box of 10 versus 40 AED per single device, working out to roughly 35 AED per device by the box). Having a fresh device readily available means you're never tempted to push a device well past the point where it's clearly signalling, through thinning flavour and intermittent harshness, that it's near the end of its 3500-puff life. Rotating in a new unit at the first sign of consistent end-of-life dryness, rather than forcing the last few hundred puffs out of a device that's already struggling, is one of the simplest ways to keep every session tasting the way it's supposed to.

Finally, remember that this is a nicotine product restricted to buyers aged 21 and over, and that nicotine products generally are age-restricted and regulated in the UAE — if you're ever unsure about current rules in your specific emirate, official guidance is the right place to check rather than relying on secondhand information. Buying, storing, and using your devices responsibly is part of what keeps the whole experience — flavour included — working the way it should.

Wrapping Up: Most Burnt Hits Are Fixable, Not Faults

If there's one thing to take away from all of this, it's that a burnt taste is a symptom, not a diagnosis in itself. It tells you the coil ran dry for a moment, and the job of troubleshooting is figuring out why: too many draws too close together, a device that's simply reached the natural end of its 10ml, 3500-puff life, a draw that pulled harder or longer than the wick could keep pace with, a sweet flavour showing dryness sooner than a menthol one would, or, in a genuine minority of cases, a wicking or coil issue that was there from the very first puff.

Work through the pattern — when it started, whether it's consistent or intermittent, whether it responds to slower or gentler draws, and roughly how much use the device has already had — and you'll usually land on the answer within a couple of minutes. And if you land on "this really isn't right," we're on WhatsApp at +971 56 165 2004 across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain and Al Ain, ready to sort it out.

Quick answers

Why does my disposable vape suddenly taste burnt after working fine for days?+

This is almost always end-of-life dryness. As a device gets closer to using up its full 10ml of e-liquid across its 3500-puff rating, there's progressively less liquid available to saturate the wick between draws, so flavour thins out and eventually turns harsh or scorched. If the device is one you've had for a couple of weeks or used heavily, this is expected behaviour rather than a fault.

Can I fix a burnt-tasting Ghost Pro device, or do I need a new one?+

It depends on the cause. If it's from chain vaping or overly long draws, resting the device for a few minutes and switching to shorter, gentler pulls usually restores clean flavour immediately. If the burnt taste is from the e-liquid genuinely running low near the end of the device's 3500-puff life, there's no fix beyond replacing it — that's the device reaching the natural end of its lifespan.

Is it normal for sweeter flavours like Candy Floss or Gummies to taste burnt sooner than others?+

Sweeter, dessert-style e-liquids contain more sweetening compounds that caramelise readily at high heat, so a mild dry hit can show up as a noticeable burnt or caramelised edge sooner than it would in an icy or citrus flavour, where cooling or tart notes mask early dryness for longer. This is a flavour-chemistry difference, not a sign that dessert flavours are lower quality.

How many puffs should I expect before a burnt taste is just normal wear?+

Each device holds 10ml of e-liquid and is rated for up to 3500 puffs, roughly 350 puffs per millilitre under typical draw conditions. A moderate user taking 150–200 puffs a day is generally in the last stretch of the device's life around the two-and-a-half to three-week mark, and some flavour thinning or intermittent harshness in that window is expected rather than a fault.

What's the difference between a burnt taste from chain vaping and a genuinely faulty device?+

Chain-vaping burnt taste develops gradually, is inconsistent puff-to-puff, and improves when you slow down or space out your draws. A genuine fault shows up from the very first few puffs out of the box, doesn't improve with slower draws, and is often paired with visible leaking, little to no vapour production, or unusual warmth from the device.

Does drawing harder or longer on my disposable make it taste burnt more often?+

Yes. A long, hard pull demands more liquid delivery to the coil in a single draw than a short, moderate pull does, which makes it more likely to outpace what the wick can supply through capillary action, especially later in the device's life. Shorter draws of around one to one and a half seconds tend to produce more consistent flavour across the whole device.

Can storing my vape in a hot car cause a burnt taste?+

Yes. Extreme heat, such as a device left in direct sunlight or a hot car in UAE summer conditions, can thin the e-liquid and shift it within the sealed chamber, leaving parts of the wick under-saturated even though the total liquid volume hasn't changed. Let a device return to room temperature before assuming it's faulty if it's been exposed to heat like this.

What should I tell Ghost Pro on WhatsApp if I think my device is actually faulty?+

Message +971 56 165 2004 with the flavour, roughly how many puffs or days of use the device had before the burnt taste appeared, whether the taste was there from the very first puffs or developed over time, and whether you've noticed any leaking or unusual warmth. Those details let us sort out a genuine fault quickly.