Privacy Policy

1. Information We Collect

When you place an order on ghostpro3500puffs.com, we collect only the information needed to fulfil your delivery: your full name, mobile phone number, delivery address, selected flavour, quantity, and any optional notes you provide. We do not collect payment card details — all orders are paid in cash on delivery.

2. How We Use Your Information

• To process, prepare, and dispatch your order across the UAE.
• To contact you via phone or WhatsApp regarding delivery, address confirmation, or stock issues.
• To verify that the recipient is of legal smoking age (21+) at the door.
• To keep an internal order history for warranty, returns, and customer support.

3. Information Sharing

We never sell, rent, or trade your personal information. Your address and phone number are shared only with our internal delivery riders for the purpose of completing your order. We do not share your data with advertisers or third-party marketers.

4. Data Security

Your order data is stored on secure cloud infrastructure with row-level security policies. Access is restricted to authorised admin staff only. Order submissions are validated and processed server-side to prevent tampering.

5. Cookies

ghostpro3500puffs.com uses essential cookies required for the website to function correctly (for example, remembering your language choice and cart). We also use analytics services — Google Analytics and Cloudflare Web Analytics — which may set cookies or collect anonymised usage data (pages visited, device type, approximate region) to help us understand how the site is used and improve it. We do not use advertising cookies, and we do not sell or share personal data with advertisers. You can block analytics cookies in your browser settings without affecting your ability to order.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us on WhatsApp at +971 56 165 2004. We will respond within 7 business days.

7. Age Restriction

Our products are strictly for adults aged 21 and over. We do not knowingly collect information from minors. If we discover that an order was placed by a minor, the order will be cancelled and the data deleted.

8. Contact

For privacy questions, reach us on WhatsApp: +971 56 165 2004.